Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***r –
kot lubi się tym bawic, ale musialam powiesic na sznurku bo przyssawka do szyb nie trzyma.
Customer –
great cats love it
H***k –
Thank you very much, came for Weeks 2-3 that was very surprising. I’m waiting for many parcels since November 20 last year!!! Money does not return. Therefore, this store recommend exactly)
Customer –
Кошка не оценила)
D***t –
the toy is good – the suction cup does not work, does not adhere to any material
F***r –
Kotekzadowolony
G***l –
uu
M***n –
Cat did not play, wallpaper like more. (And the goods norms are what the stores claimed.
B***r –
Toy good cat happy
I***v –
Oh
Customer –
Nice. Very like for my cat.
P***a –
My cat love it !
N***n –
The spring is very hard and doesn’t move much and the stick on part does really stick.
N***a –
Кот играл, но не долго. Потом ему надоело в одного.
A***x –
Great toy. Cats love it. I recommend this store.
O***i –
It just arrived, and my cats already loved it and playing with it. I’m satisfied as hoppy they are. Thank you so much❤
M*** –
Okay. Cat plays
S***a –
Unfortunately the goods did not come to me. Money returned
V***a –
The cat is happy. Thank you!)
G***a –
a good toy
A***a –
хорошая игрушка
A***a –
All OK
Customer –
хорошо
E***a –
The toy does not attach, no where, whether the beam is not curly!!
A***a –
To Polish szło month. Kitten very satisfied, but very fast oderwała it with wall and runs with this in pyszczku 🙂
Е*** –
It was 45 days. Funny, I like the cat.
G***y –
Sent immediately after payment. Delivery to Astana about a month. Pack so that the spring with a bend. And so the product corresponds to the description, the cat is happy
V***v –
Very long shipping. Toy Super, cat satisfied
V***k –
Everything is super))) the cat does not leave it)) only the only thing it falls out of the Mount, need to insert reodichechki
L***e –
Super. My cat love it.
A***v –
A good toy in Russia is not tracked! Long shipping
N***a –
Lovely cat very satisfied
Customer –
I like these. Shipping to Estonia was a month.
G***g –
it’s amazing how much my little kitty loves this! Happy pet, happy owner 🙂
T***t –
kitten loves this .
M***a –
A normal toy, on the spring…. Cat plays
I***i –
Perfect for them to play
Customer –
I thought my cats were going to last one day but the toy is robust and attach well to the window they like to play with the
L***. –
Cat quickly tired
J***a –
Great
G***g –
Cat happy Velcro is weak.
G***n –
Ordered 3.10.19, received 17.11.19. Kotam liked it, I hope the day will live 🙂
V***v –
Good product…
C***o –
Pretty owl thank you
Customer –
My cat really loves his new toy
Customer –
Just this very well have fun element
E***s –
Good
A***Z –
It’s okay for small cats
M***Z –
Lindo
Customer –
The article is good and nice But my cats do it no case.
K***r –
The toy is beautiful, as in the picture. Orange came to me. The cat has not yet been given, the sucker has not experienced
R***r –
Class
N***a –
Good
M***m –
Nice as altyd, came only 3 Same, had hoped to little more color but product ok, this was therefore not my first order. Very satisfied
M***s –
Igual que en la imagen
D***v –
The product came according to the description
A***a –
Не си играе особено на него но е по добре да го имаме
L***a –
Funny toy but the cat does not care, not interested. The sucker sticks only on the glass door of the oven. There is nothing more to keep from the word at all.
C***z –
It’s very nice but my cat doesn’t listen to you 🙁 I was hoping it was a little longer
J***g –
Excellent toy cat really liked, the quality is good, corresponds to the description, does not smell. The cat played for an hour without leaving. I did not communicate with the store.
O***a –
The cat liked it, it rings and like real feathers it seems that the suction cup on the laminate is not attached, to the tile only
E***e –
Otlicnaja igrushka 🙂 kotiku ratings nravitsa 🙂 Spasibo!!
Customer –
It’s okay.
R***r –
Cat liked it! Plays))
O***v –
The toy is good, one minus, the sucker is weak on the furniture does not hold
V***r –
Игрушка хорошая, коту понравилась. Сначало крепила на пол, но лепучка не держала, на стекле окна и зеркале гораздо лучше. Котик доволен.
E***a –
Bright, the bell rings gently. Mostly happy that the cat is delighted. A large minus-the sucker is weak, it keeps well only on an absolutely smooth surface. Basically you have to play yourself-lost the main meaning of the toy: strengthen and allow to play yourself. And, of course, insanely long delivery. The store independently extended the protection period
L***c –
Description accurate. My cat isn’t interested.. yet. I will add additional feedback if the cat plays with it.
A***o –
Velcro is weak, but the cat appreciated the toys))
Customer –
Norms
Customer –
Cat like
P***a –
Recommend
E***k –
Super!!! Cat do not tear off!!!!
Customer –
Kitten happy
G***r –
OK
U***r –
Классная игрушка) кот играет , ему очень понравилась
O***a –
My cat is happy! Thanks!
M***o –
But it will stick only to super smooth surface, keep in mind
Customer –
Fully corresponds to the description, but to play the cat must under supervision, the small iron ball easily falls off and the spring bounces out of the Velcro.
K***a –
The goods came, everything is whole. Feathers are fluffy, the bell rings loudly. Thank you)
A***a –
Quickly came, keeps well on the glass. The cat is delighted
K***n –
Everything is fine. My cat loves it.
P***h –
The order arrived really quickly. Hoping that the cats will like it.
K***P –
Goods arrived after about 32 days. Product like described. One bell was without ball inside, but I placed there bead and it works fine. I recommend the store.