Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***g –
The dog is delighted. Cool.
K***k –
Got it for a month, the dog is happy
K***z –
Cool. Pishalka is weak. To Moscow 3 weeks
S***h –
Cool toy, just like in the photo, with a squeegee. Thank you.
K***a –
The dog loves these toys! I order a second time, a banana without a squeak, carrot squeaks! Despite the quarantine everything came on time
T***a –
Pretty, small toys. More for small dogs.
R***r –
Soft toy, inside small as an air ball… Squeak! No foreign smell!
R***r –
Soft toy is very pleasant! Squeak!
S***s –
Thank you. The customer is happy.
Customer –
One minus only, the thread protruded
V***a –
Chic, really liked
G***y –
It is very cute and just as pictured. It is about 10-15cm long. It took less than 1 month to arrive.
V***a –
Soft, хорошийпищит
M***a –
My dog loves it! 🙂
S***k –
Good toys, came very quickly, the quality is good, the squeegee works.
A***a –
Puppys new favorite toy!! Great for price recommend!!!
N***s –
Toys of decent quality, bright, all different sizes (despite the general marking “M”), pishchalki in all work, drove for a long time and without tracking. The mushroom is the smallest of all ordered, firmly sewn, holes have not yet appeared, are satisfied.
A***a –
Great toy for small dogs! Came quickly enough. I will take more in stock.
M***r –
From order to delivery in the post office 21 days. It came in a normal package. The fish is large enough in size. Qualitative sewn, threads do not stick out. Запаханеприятного No. Мягениюькая pleasant to the touch. There’s a squeak inside. I ordered a dog, but I liked the child and did not reach the dog fish. The child is happy with the fish)) I advise
D***k –
very good for my dog
I***v –
Baby really liked
M***a –
Great toys
K***a –
The toy is pretty. Only the squeaker to find there is hard, squeaks not much. Came quickly! Thank you! Took watermelon
O***o –
Toy norms, dog like
M***d –
recu
L***a –
Great toys!
R***o –
Cool sneakers!
S***h –
Cool toys. Day of the week gnaw, still whole))
S***h –
Cool. Inside the pishchalki. Sabaka with them will not part)) thanks. I will order
N***a –
Very cute toys
R***l –
I liked toys. Chishka plays with pleasure. But we don’t have a tail. Delivery to Moscow came quickly, they did not take long because of the virus.
O***a –
The photo looks more interesting
D***v –
Toys are just super!
E***a –
Excellent toys, I order not for the first time. Very fast delivery. Thank you very much.
Customer –
Carrot received without delays. The baby is happy. True, it’s weak, after time. There are no other functions. The size is good, bright, soft, for York the most that you need.
F***f –
Dogs liked
A***a –
Cool toys, I advise)))
K***a –
Such a cool slippers. I haven’t given the dog yet. Now at least my sneakers will not carry. I hope so. Thank you. I recommend
O***r –
Dog delighted
K***k –
Very good, soft with rustle inside. For Chihuahua puppies the most it.
A***a –
Soft beautiful slippers. Executed qualitatively.