Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Mo took 2,5 weeks. The box was not damaged during transportation. Complete set. It works very quietly. The cat liked the drinker-immediately approached and began to drink. Product and store definitely recommend.
everything fine. looks great, really silent.
Спасибо большое,кошке очень понравилось Не смотря на трудности, всё дошло довольно быстро.Желаю скорейшего выздоровления,и быстрее победить эту инфекцию.
great product. It didn’t take so long to be delivered. I am satisfied with this product . The only drawback is that the power cable is a USB plug-in, so you need a power source with a USB port.
Всё супер , как многие и описывали ! Шло долго , весит 700гр , питание USB ! адаптера нет , но их полный дом , так что не проблема ! кошка на третий день только махнула водицы , вообщем всем доволен !
Producto exacto a las fotografías y en perfecto estado. Falta que le guste a mi gato xD
Everything as described, no sound at all, stupid cat won’t use it
Very fast delivery and a good product
Очень классный фонтанчик. 2 литра хватает на долгое время.Кошечки довольны
It came in 6 days, everything is super
Pole am superr
Drinking bowl plastic, metal only disk on top. It is easy to disassemble and clean, the cat is afraid, the muzzle of it is poorly placed under the fountain (Cat 4 kg), like the beginning to play with it. The drinking bowl itself is not very high quality
Perfect height, easy to clean. I love it.
Came in a cardboard box. Everything is whole and works. Corresponds to the description.
ótima qualidade, chegou em um mês mais ou menos, super indico. Minhas gatas ficaram super curiosas e adoraram!
I’m very satisfied
Very good product, equal to the bid, works very well, store very well.
Came quickly, the box is whole, corresponds to the description. Cat is happy)
Cats not sure.
Conforme à la description. Mon chat aime.
Very convenient, but it’s scary to leave unattended, for a week I do not turn off the network. No signal when the water stops coming
Great quality product
Все хорошо: и доставка и сам товар. Пара не критичных замечаний: оочень яркий светодиод, но он идет на отдельном провод и если что можно отрезать/чем-то замотать + вода журчит, если ее уровень не на максимуме
Perfeito. Simplesmente amei. E os meus amores também
Bella, very practical, my pets love it, it was his first experience with auto sources and learned immediately, fully recommended, and the shipment to Chile was about 2 weeks and arrived in perfect condition.
Коту сразу понравился.
Guys, the thing is very cool, but cats look after two days, and then drink and drink as much as, apparently, chlorics are already in the water after filtering no
The item arrived broken. I’m talking with the store but I don’t have an answer yet.
Заказал 31.12.19. Сегодня получил. Два месяца и 17 дней. Из-за короны. Всё целое. Сначала кот пытался пить , но в итоге – не заинтересовало.
I. Love it. It’s the second I buy and at the moment without any complaints. I certainly recommend it, although it has taken more than a month to arrive.
The goods came safely and safely. Everything works. There is only no power supply for connecting the USB cord.
excellent! no noise at all.
It has been 2 months-it works constantly. Without him already and did not know how to motivate a cat to drink water! Cat constantly fits and drinks! I hope to work for a long time)
Unfortunately not stated clearly that the power supply is missing. But for the rest of the usual bowl fountain. Beautiful led inside.
полностью довольна и качеством и доставкой
It came well and it’s like you bid it.
It’s come very fast. The source looks quality and makes no noise. I hope my cats get used to it soon!
Works and my cat drinks more water than ever now
Hermoso, funciona perfecto! Gracias! Rápido y bueno
Does not look like enoughly safe, wires and pump, and lamp – everything is in the water and seems not reliable protected,. Althought, 5v mostly is not dangerous for cats, but still there is slightly chance that something can goes wrong with charge unit, simultaneously with potential electricity leak in water. Have some anxiety about this.
I love it!! just wish i didn’t have to wait so long for it to arrive. worth the wait though
Фонтан пришёл быстро. Внешне всё соответствует описанию. Проверить работу пока не могу – это подарок, но по причине самоизоляции дарить его пока нет возможности. Но сделкой я довольна.
Всё отлично. Быстрая доставка.
Très bonne qualité Livrer rapidement Bien emballer
Identique aux photos ! Fonctionne parfaitement
very nice fountain. my cats love it from the start. came in Romania in one month.
The cat liked it from the first inclusion.
Super Fountain. Very quiet and the Animals love him.
Cute, a bit small but works very well
Order on 28th March and arrived on 16th April. Everything is good till now !
genial como siempre,. es el segundo que compro y estoy encantada. lo recomiendo
My cats love this fountain! Purrfect transaction! Thank you store 100% recommend!!
I didn’t used yet. but look good
Really nice and my cats love it.
How can you note the box came a litttle dented, but inside was all healthy and working. The fountain is silenziosissima, won’t feel even the sound of water. Unfortunately lacks the power supply but okay that cell phone…. Hope that my cat will abitui to andarci to drink!
Only 9 days to France with standard shipping !
Beautiful Fountain, Cat is glad
The goods came in 50 days, intact, everything works.
немного повреждено основание, на паботу поилки не влияет. все работает хорошо, кошки довольны
muito boa. Vale super a pena.
Ordered 2020.04.07. and received 2020.05.06. to England,UK. Arrived in perfect condition. Working very quietly. The blue LED makes a flashing impression i think its because of the water. Make sure you place the cable to the right place (inside the fountain) to be able to close the top lid properly. (see picture i circled)
Cool Fountain, everything corresponds to the description. And super store. Quickly fixed and quickly delivered. April 8 only ordered, and 22 has already received. The fastest delivery for all time of my communication with Ali Express!
great product and super fast shipping.