Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
so soft and cozy! i wish i could sleep in there! 😉 the cat loves it 🙂
Great House. Very soft, without extraneous odors and protruding threads, warm. The cat is happy) with the size of a little did not guess and its fluffy ass inside is not fully placed)
So fluffy and doesnt have a smell at all. Shipping was also fast
It is grabbed the grande size and luckily, because not It is very large. Very comfortable and soft. They love my kittens
Super House. Quality of performance at height, there is no smell, washing tolerates well. This is the second. First the cat flatly refused to use it, then began to sleep on top)), now lives in it constantly, then inside, then from above-in the mood.
Very good bed
This very beautiful, like the picture, is small But ideal for Dog a petty or cat
The bed is excellent, very soft, comfortable, odorless, very like
Came quickly, material comfort, quality is very good.
Cats are delighted, take it without hesitation especially good for skis, very comfortable, used to sleep with us, now do not climb out of your house
Just like in the picture, though my little girl doesn’t like to get in. The purchase is accurate to the description.
Excellent product, my cats love it!
Perfect shipping, it’s a soft and loving material camita. Like in the photo, plus the large size is ideal for an adult cat.
Very good product, pet is very satisfied. Nice with touch, warm, can odwaracać on the other side and easily cleaned with hair.
Absolutely lovely, very soft, cat loved it at first sight, at the moment she is laying on the top 🙂
A nice house for cats
The cat at first did not understand and did not lie in it, but then I poured cat mint inside and he really liked it)
Very soft thing, real Nora. For a cat for 4 kg is suitable. Thank you!
Very comfortable bed, cats are satisfied, very soft, pleasant to the touch.