Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
Cool toy
A***l –
Small cool ball with Rattle
E***a –
The toy went of course on foot, well, or rolled. More than two months waited. But not in vain, the dog is delighted. He loves toys with bells. The most smack was at night. Everyone sleeps and the dog too, and suddenly zyn-zyn-zyn. Everybody woke up. Went out into the corridor, and there the cat on the toy sits with the view of the winner. In general, the whole family is enough.
M***l –
It is OK
N***a –
Excellent goods
V***r –
The first thing from the toy was extracted a bead, because the dog would eat it. With the toy itself cleared for ten minutes. We noticed only the remains of once solid rings, of which the product was made. So even the smell of dubious rubber did not scare anyone away. The dog is all right, not poisoned. Played (gnawed) and forgot.
T***i –
Little, but our Yorkie puppy is the most it. Thank you.
Y***m –
good
M***a –
All as described
F***f –
Description accurate. The toy has a very weak smell of silicone, the puppy liked. I recommend to buy.
Customer –
The order received proper quality as in the picture. The dog is happy, with pleasure playing.
Z***a –
Took cats, took the child)). Silicone, inside the bell. Good toy
N***a –
The toy is beautiful, good, but for Corgi is weak
F***f –
Super Toy, soft and odorless, recommend
A***h –
It came late… but it’s because of the holidays. the dog is happy
V***n –
I counted on a larger ball (((since I bought it for a dog. This toy is more suitable for cats.
O***a –
Super Ball. I’m happy and the dog is happy
Customer –
For husky this toy for 5 minutes, the ball quickly flew out.
G***m –
Great, pet like
K***y –
Delivery almost 2 months to the Post Office, the parcel was not tracked. The toy is cool, consists of silicone rods, inside a metal bell. My dog really liked.
N***A –
The dog is happy. There is a small smell.
L***a –
30 minutes later
H***g –
Exactly as pictured. Great for my little puppy as a ball is too big for his mouth so this one is much easier to pick up cause it has little loops. He is now 10weeks old and he loves playing fetch.
G***t –
A good toy for a puppy. Thank you.
O***a –
Thank you.
E***a –
Good
A***v –
Quality shit!!
S***p –
Thank you!
G***r –
Item as described with a small bell inside
Z***a –
The toy disappointed. Ten minutes later, she was already destroyed by a dog.
I***a –
Good ball. There is a slight smell. Ringing. Our toyu liked.
L***A –
Thank you! Huge pleasure received. good and quality toy.
V***v –
Cool toy, only small and so everything is OK
A***r –
Delivery to Kiev 40 days. Silicone. Inside the bells.
E***l –
The toy is good but stinks rubber, weathered on the balcony for a week
N***o –
I take not the first time, for puppies what you need.
S***D –
Perfect my little dog loves it
A***s –
ok
Customer –
Corresponds to the description, I liked the dog, the little truth
K***a –
The dog is happy!!! For small dogs
C***r –
As described. Perfect for my chihuahua. He loves it!
R***r –
Funny toy, the dog with pleasure plays, rattles cool
L***n –
Smaller than in the photo
A***o –
All as in the description.
Customer –
Definitely not for a dog. One bite, flimsy. The smell of rubber is not very pleasant. But the taste and color ..
D***d –
The ball is excellent, the puppy Beaver plays with great pleasure, thank you