Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it, okay its price is firm and very nice
Thanks to the store, the backpack is super. Quality is good, comfortable. Delivery is fast, tracked all the way. Seller recommend.
She’s very pretty but she’s a little small ha my little bitch
Really nice, decent quality. Good value for price.
The material is very good original like missing 10
Perfectly corresponds to the picture.
All OK recommend
All is well; a little bit big for my Jack Russell. Ordered XL let’s see what happens next when we go out with him.
medium is too small for my little Chihuahua he is only 3kg but not even fitting a medium: (
The goods still have not arrived.
Impeccable 🙂 door totou of excellent quality. My dog seems to like it. Fast delivery. I highly recommend this store ++++++++
всё подошло…..собака рада……
genial,perro de 1’5 kg yorkshire
Insanely cool shnyaga. But we’re too big. Although we are quite well-nourished. Cat-Motka. 3 kg 700 grams. In sterlick came in a couple of weeks
Got what they ordered
Just super! Pleasant, strong, fit in size. Ordered for a Chihuahua-disabled without a foot 3 kg, for a more convenient movement at long distances, because the hand is sinking. It is possible to carry a dog on the shoulder too, so the dog is even more convenient
Delivery 15 days took in the Pyaterochka, quite convenient and fast. we have York 8 kg HL just, only from above because of the gum freely
Good, convenient backpack. On Spitz weighing 3.2 kg size M sat perfectly.
it nice, but my mistake I order small it too small for my miniature dachshund
Es mas pequeño, pedi M para mi Shihtzu y es para u. Yorskire
Very nice same q in the photo
Quality is excellent! On the Chihuahua 2.5 kg without clothes back to back. In overalls Winter will not fit. But I already miscalculated it. In general, I liked everything) thanks to the store!
It came quickly. I recommend pradovets. It seems to me that I did not guess with the size, but I still did not try on it. I will complement the review.
Excellent material, I arrive well packed, as seen in the picture
L took on the growth, looks funny) while it’s not clear how convenient it will be
The backpack is well sewn, snakes on the sides and Velcro, there is a slot for the tail. A little uncomfortable to wear on the shoulders, but probably need to get used. Took the size XL for Corgi 8 kg. Like a transfer to the subway. The dog during the fitting was not delighted-clearly did not appreciate)))
Super fast shipping! To Moscow in 12 days! Super backpack
This is fine and shipped quickly
Very fast delivery to Ukraine. Thank you! On York 5 kg size L approached 🙂
Really very pretty, I’ll be able to walk while wearing my little bitch
Mooi afgewerkt,spijtig de verkeerde maat,weegt maar 4,5kg maar zie er uit als een leeuw.Zoveel haar.Heb al een grotere maat besteld.
Excellent Product, great store; good quality and soon shipping.
Купила размер L , вес моего любимчика 4-4.5 килограмм- подошёл идеально.(спасибо отзывам!) Классная сумка.
It’s very well done, delighted with the product
great carrier!! ever better than in picture! very fast delivery
Not yet tested my daughter (dog). Not defective, I loved, very beautiful, the zipper are working. Beautiful too. Arrived also super fast, some 58 days there since the time of purchase. Real found sensational and very well made. Super satisfied.
Super pretty and excellent quality the girl is too small for a chihuahua
Fast shipment, good quality. In York, the length of the back is 30 cm and the weight is 4 kg just right. And convenient or not will show time.
My Little Fatty has over 10 lbs, I bought size XL
Super fast delivery. Arrival in Spain in less than two weeks. The product is just as seen in the photos. Very nice and happy with the purchase. Size L is perfect for a 5 and a half pound dog. Seller recommended
I’m all right.
10 days shipping, excellent… Thank you store, recommend good quality product
I order from the store 2 times as with the first it turned out to be a spill with the size. I took this time for that Terrier weight 2 kg length in the Withers 24 cm m along the length perfectly but because the dog is thin in structure a little shyrokoe but it’s not scary, well under the clothes. Purchase is happy for 100%. delivery to Ukraine Kiev 21 day of Ukr. Mail. Thank you. I recommend the seller and the goods.
Super quality! But it’s to big for dog 3.5 kg M would fit perfectly.
I recommend, York sits in the sling calm Oh, it doesn’t. Bought for joint cycling. Weight 2100 size M perfect.
Cool thing, my Chihuahua for 3 kg on the sides even free, in the spring we will try everything with the bike, the parcel was tracked, came very quickly, thanks to the store
Great. But the dog sneeze 1800 ate. Very fast shipping. 16 days
L size is perfect for my Shih Tzu he is 5kg and his back is 37cm. Taille L parfaite pour mon Shih Tzu de 5Kg son dos mesure 37 cm.
Good quality backpack. Approached the Spitz about 5 kg. With Margin
Lovely! Stylish, thoughtful and beautiful
A little small to be L, but if it stayed, it’s divine
цвет яркий, красивый, го долго, может из-за карантина, поэтому оценку не снижала. ещё не пробовала в деле.
Such a charm on York, the weight of 3,5 kg ordered L.
Cool backpack! My dog weighs 1900G. Size M approached, if still there is enough space. I recommend to buy. Delivery is fast.
Super Bag! The dog sits with pleasure. the quality is beautiful. The size s came up for a spy 1,6 kg, but it would be possible to order L. thank you!!! I recommend!
Corresponds to the description on the site. Arrived quickly, quality
Love this item. Sizing isn’t what you’d expect so this was our second order. Dog is Jack Russell x Maltese and 6.3kg (so nearly 14lb) so he’s quite a small dog. Not “toy” but definitely a small dog, and he required an XL to sit comfortably. Once we sorted out the sizing we were happy. It holds the dog securely and has a little tail hole so they don’t have to sit on it, and we’re impressed with the quality. We use it for taking our dogs for rides with us on motorbikes and it spreads smiles everywhere – dogs love the attention they’re getting.
Package received, superb for my puppy, I will take a bigger one when he grows! Top thank you very much to the store I recommend this product!
Достаточно быстро доставили за 17 дней в МСК. Собака весит 1,8 кг размер М подошёл. Запаса нет, как по ней шили. Запаха нет, качество хорошее.
excelente! para mí Yorkshire de 2.5 kg
Very fast delivery.
Thank you very much! All cool!
Description and size this backpack corresponds. Cloth is dense. For a thick dog is very suitable, because. Backpack wide. Took “L” for the chips 2.5 kg. It turned out to be big. It was necessary to take “M”. Previously took “M” with a logo. Here it did not correspond to the specified size, it turned out to be very small. So it’s hard to guess. In general, it is this, without a logo, “L” for 2.5 kg-large. But if I took a “L” with a signature patch, it would be just right. For an example, sfotal bought backpacks. Read carefully the reviews.
The quality is good, a little lightning tight with moving. The product wandered for a long time.
Came quickly… Quality is excellent!!! Chihuahua 3 kg size m back to back…
The goods came on time, the quality is decent. The color is more Burgundy than red. The size of “Red + S” is just on York weighing 2,4 kg. The bag is satisfied.
Litr like this bag
Cool carrying. Delivery 3 weeks. Size L in color beige fit well for York 4 kg, length 30 cm, chest 36 cm. Convenient carrying, well, funny. I’m happy. Thanks to the store.
I liked it very much but it took so long to arrive
Cool carrying, toy terrier 2.2 kg back length 23 cm fit well slightly freely, in overalls fit. Quality is good. Seller recommend.
Very quickly came the goods, about a week. The quality is excellent, everything is neatly done. Adjustable straps, there are carabiners for dog insurance inside the bag, our dog weighs 1700, in size m it is a little loose but comfortable) there is a place for winter clothes))))
Fast shipping. Size M for 2,2 kg dog. The material is soft and well sewn. Zippers are good. It has a plastic vent grille and insurance to tie to the dog collar. It appears to be comfortable and has hole to pull out the tail. Now we just need to go for a walk.
Chic comfortable carrying. The quality is super but not guessed with the size for a 3.9 sneeze size M was great
At 2 kg Spitz was not enough. The compartments for the front paws were lower than the chest (the quality is all super.
Two weeks and it came! Quality is good! Let’s see how in the case! Recommend!!!
Perfecto mi perro es talla M pero pedí talla L y quedó perfecto
The hole under the tail should be done more. and so it is quite acceptable.
Beautiful backpack and very good quality, the size fit just I thought it would be bigger, my dog weighs 5 kilos, shipping was fast arrived in less than a month, happy with the purchase.
I arrive before the date indicated. Product in excellent condition! Recommended
Cute, but very small for a Yorkshire of 3.600
I’ve got what I ordered and it was what I’ve expected.
Corresponds to the description, quality and size!