Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cabin is excellent, the shape holds, small (took a smaller size), inside is very warm, the cat likes it, sleeps in it.
Super House! sewn perfectly, odorless, delivery fast! I recommend, and I will order more friends! for small Kitty 2.6 kg fits perfectly. and for mini York too. thank you for the lovely cozy sleeping-mink!
Well, great! Cats are delighted))))
Great bed for my cat! super fluffy and cozy, she loves it! Bery good quality! Arrived in 3 weeks to Israel
The house is soft, warm, I liked it!
Ordered 2.01, received 22.01. Pretty fast shipping. The house is unrealistically soft, warm and pleasant to the touch. Our merciless is already sleeping in it. I recommend
There was a parcel about 2 weeks. Quality is good
The parcel went for a long time. There was a slight smell, but after washing disappeared. Cat liked
Very high quality and soft pouch. Sent not very quickly. For Sphinx 4 kg excellent.
she loves it and the fat boy can’t get to her❤️
Thank you, the seals are very satisfied!
The cat will not yet understand what it is. Still the smell is not big.
Looks very comfortable, like
The touch is very soft my cat loves
Very soft, I’m happy, but the main thing is that the cat is happy. Immediately climbed in there
Nice house! But I ordered 2, only 1… Hope return money
Good couch, soft, our cat like, thank you ….
It was 2 months, for Chihuahua 1800 grams excellent
Sending and shipping is fast enough, the description matches, the pet is satisfied!
The cat really liked the warm, soft and cozy nest. He almost immediately climbed inside and went to sleep. The goods are made qualitatively, pleasant to the touch and fit well in size.
Our cat (Canadian Sphynx) fit in size. The product is satisfied, delivery too.
Cool House for a cat. If I had a house like this, I wouldn’t get out of it. No smell, no thread stick out
The cot is very soft, the size is still suitable (Sphynx 9 months), I’m happy 🙂
Nice house. Roomy. Adult Cat fit without problems.
Everything came super fast. The order is satisfied, the cat too)))
my cat immediately went and claimed this
Cat come out line cap summer
The cat is delighted
I liked the house!!
The nest is soft, light, fluffy, the shape holds. Customer Satisfied
Is super. Lovely, mięciutki, cuddly. I like very, but Kitty does not want there nocować
The bed is super, for mini breeds up to 2 kg.
Excellent House, the cat immediately admitted and now sleeps only there. The size took the largest, the cat of medium size, fits comfortably. It was 2 months. Thank you.
It feels like my cat dreamed of such a house. Constantly buried under the blanket, but now do not, now it’s warm in its own house. Super. We have a bed only 20 €, and the houses are even more expensive, took 2 different, got in and out, barely pulled out one to show the other. Recommend 100%
Delivery is less than a month, the size is too small, a large cat will not enter, but my Sphinx is normal. Size ordered the largest. Sent the wrong color, but not critical. The cat really liked the house, and this is the best expert. In general, I’m happy.