Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast toegekomen, kitten excited!
All as in the description)) but cats do not lie on it, only sniff)) and so the bed is good, I recommend))
Dobr product of kotkata E shchastliva.
Metal Construction had little to straighten for our battery. Cats convenient, hold the battery safe. Negative only as a cover, but think you can easily make different.
All as in the description, the cat is happy.
Thank you! My cat loved it!
The bed is good, but unfortunately came very damaged when delivered. Not everything was able to warm up. Kote is not happy
Everything corresponds to the description, the cat likes.
Delivery month. Ordered 2 units, one damaged. 2 holes in prominent places. Lack of packaging.
A month before St. Petersburg. Everything is as it should, in size large, stable, cats really liked
Prekė atvyko apgadinta. Trijuose vietose pažeistas audinys, teko siūti.
Order came very quickly, cover the corner bit torn, had to sew. But the entire film is vanished once hung couch on battery and our Мариэль it jumped. For Days lies on this bed, then клубочком curtailed, then back warm! Our Pussy liked! Weight Of a cat 4,5 kg., the very strong, never bend. Manufacturers thank you very much for a relaxation!
Okay, but it’s been a long time.
Very good! Recommended!
excellent.my cat loves it!
The cat really likes, thank God came without damage) before he always lay straight on a hot battery, from which he suffered puziko, but now everything is fine.
Expected a softer material .. But this one is nothing. We still put the blanket. The cat really likes it. Climbs only to eat and to the toilet) delivery is fast. To c-pb 2 weeks.
Product good, cats like!
Quality is good! Slightly bent design, but easily bent)) the cat did not really like it.
Packing rubbish all four corners torn even do not know what to do with it will have to throw out
Delivery 16 days quality
Of the Cat lovers
The cat is happy! Recognized immediately) But delivery, man, long ..
Cool thing) but the wire was a little deformed, I think, because of the transportation. But this did not prevent all assemble and hang on the battery) the cat is happy))) ordered 11.11, came 6.12