Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Beautiful dress and wig
V***k –
Order 1 size larger.
G***l –
Super cute.
F***r –
Beautiful. Arrived in perfect condition.
M***a –
Very good quality!
V***r –
Thank you very much! The dress is cool!
S***n –
Came after less than 2 weeks!! Amazing quality. Thanks
A***s –
It’s accurate to the image. For 5 years I ‘ve ordered size 7. She’s very tall and skinny.
C***u –
Chegou na data prevista, dentro do prazo…Recomendo o vendedor, produto de qualidade e o vendedor me enviou um adesivo 100% Minha filha tem 6 anos comprei 130, ficou ótimo, nao muito grande e nao ira perder logo. Comprimento ficou bom. Size 130, idade 6 anos.
K***s –
Beautiful and fast delivery within two weeks
J***t –
quick
Customer –
good!!good!!!good!!!!
J***n –
parfait
K***s –
Looks great!
Customer –
Item is just as described.
T***e –
Perfect thank you very much received very quickly with stikers as a gift I highly recommend
F***r –
Delivery 5 tizhniv. Everything is OK, Fox charivna palichka trochi bent, ale all the same. On the viewer 112 cm jammed suknu 150 cm rosemiru. Viyvala to the south. To go to the string dietina, on the other hand, and mix. Ale donechi pidiygalo! The purchase is pre-war. Recommend.
Customer –
The dress is very good, my daughter loved it, he’s not 4 yet and I took size 5, long enough.
E***o –
As the photo shows
L***v –
OK
D***o –
Everything is fine. Without marriage
Customer –
All is packed very well, however the hair came in a damp (wet) condition.
Customer –
As in the picture
L***a –
Precioso. Muy buena calidad. Con varias capas la falda. Corresponden las tallas
R***r –
The dress is super, the daughter will be very pleased, came quickly not even expected.
Customer –
Really hejja the top!
E***r –
Very pretty. Size well and especially received in 12 days only!
Customer –
esta muy bien hecho excelente todo y me llego en menos de un mes, súper rapido, recomiendo mucho al vendedor
M***n –
good quality. have no ziper. a littel tight.
M***e –
magnifique
A***n –
The quality of the seams of the product and the mesh for the wig leaves much to be desired.
Customer –
The dress looks like in the picture. Very satisfied with the purchase.
R***r –
The dress is very beautiful, I recommend
S***z –
The dress arrived intact and very quickly my daughter loved it, very well done and the wig is very father
Customer –
NICE
I***a –
Took 5 T (130 cm on the tag was written) at the height of 104 cm, daughter slim, dress at the waist on 1 cm loose
M***a –
hermoso
C***o –
The dress like the photo and the tb wig.
S***h –
Gorgeous
Customer –
perfect.the dress is amazing! and the quality TOP.
N***k –
Bigger …. and so the quality is excellent, sewn well
Customer –
This is great quality, and the description for the product was accurate. The time it took to ship to me was decent.