We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-15 Business days|
|Canada, Europe||10-15 Business days|
|Australia, New Zealand||10-20 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Only logged in customers who have purchased this product may leave a review.
Really good toy, my dog really liked it.
Recommend very cool toy although after the long youve come off from the floor
Quality is super, the dog liked the toy, very strong
came fast, nice quality
We really like it! In quarantine conditions, went to Ukraine just over a month. Thank you
Happened in under 2 months. Dog rozprawil up with this in 5min hehe but drawstring can apply new
Very good product!
Toy is great, recommend though after a few minutes Kajtek I odrywa but and so is mega super żabawa… Recommend
Works well with the vacuum
Good quality product. too big for smaller dogs.
Well holding terracotta. Time approx. 3 weeks. Ferdek satisfied.
The dog doesn’t blow it, it’s fire!
Thank you so much
Excellent product and quality
good product. however my dog destroyed it within 10 minutes of having it Haha.
Too big for a small dog and too small for a big dog
I received a wrong product
Tvarkingas. Typewriter tikejausi tampresnes gumos. Šuniui patinka. Spleen IR prie parketo IR prie plyteliu
ravis de mon achat impeccable
Well, it looks like perfect, it sticks super well on the ground and the material is thick. The only thing, the rope is soft and on a couple of bites it goes off, but it can be replaced easily, for those of us who have dogs who like to eat ropes
verry fast delivery thnx
Nice! Dog find it super
Great supplier +++++
Very good material, beautiful like the picture, the suction cup fixed in some parts of the floor and not others, holds the wall, not have very strong but to entertain the dog
Cool thing, dog playing
Never came 🙁
Great toy for the dog
It’s good size, perfect for a medium dog. My Labrador takes it off easily.
Weakly holds, but the dog likes it!
Super although my dog however for strong. Likes to play this ball.
Great for aussie
ok, but ball is to big for my dog 🙂
Does not stick to laminate flooring, but does stick to the window! Very good there
Exactly like the picture! My dog adores it
My pup has already chewed most of the way through the rope but that’s no fault of the product. It sticks well to the floor !