Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***d –
Excellent ring, but Cernik will soon stop quite different from the Russian. 400 in China, 650 in Russia ((((sad it
A***a –
Recommended, great toy, dog like
Customer –
Tvrda Guma, vydrží AJ stredného PSA
F***s –
it is perfect product. thank you and arrived well duri lng this complicated period.
Customer –
Nice
N***v –
Corresponds to the description
G***g –
Our Labrador is very pleased 🙂
E***A –
Package arrived fast in good condition, product as described. Thank you.
A***v –
The toy is good, but for the shepherd it is not enough although it plays, 5 points
J***a –
The parcel came quickly. Quality is good, a small dog should not run away
V***r –
Conform to the photo my to see in time because very light as di poliestaire
A***n –
Puller is awesome! Definitely recommend
F***f –
Great toy! Come quickly! Quality satisfied. The dog has not broken up with her for a week!
V***y –
The second time I order for dogs. Recommend.
G***a –
Description not accurate
N***v –
All super for Spaniel very comfortable
Customer –
The circle is small, as in the description-18 cm, for a small dog. Execution is usual-dense plastic, but not enough for a long time. Delivery just over a month. Went to the RB through 3 countries :): China, Lithuania, Russia.
V***v –
Corresponds to the description. of course weak enough not for a long time but the dog is delighted
D***o –
At its price. The quality of the material is not for large dogs. Hamsters and squirrels suitable
O***a –
Very fast delivery. The product corresponds to the description. the ring is light, the dog plays with pleasure. Thank you.
E***n –
Our dog likes it, let’s see how much it will last.
J***e –
my dog loves it
E***a –
Excellent goods
R***l –
Lovely toy
E***a –
The quality is good, the picture seemed more. Our dachshund liked
E***a –
The dog was very pleased! In appearance, fragile, it was the impression that it would bite once, but in fact, even sustained the weight of the Dog in 27 kg. Recommend!
M***a –
Came quickly, soft material, I’m afraid this toy will not last long, and my Jack Russell will quickly bite it.
Customer –
Great product love it
J***p –
ok
V***r –
Very soft, for a small dog. Not for big) and so very pleasant, fast and far flies) the dog liked it)
A***v –
Excellent goods I’m happy
*. –
All as in the description.
V***r –
Very soft. I think the dog is fast overload.
A***a –
My dog loves
E***a –
Thank you.
P***k –
item arrived.All ok
A***a –
Light Ring, Spitz 26 cm excellent
T***a –
Great toy for dogs! I just love these rings! Enough one for about a month. I order not the first time. Shipping and delivery is fast. 2.5 weeks to Spain.
Customer –
Took Hasya, plays from occasion to occasion-under the mood.
N***a –
For a big dog, little one. Need to take large diameter
Customer –
Good item, went 3 weeks, the ring fully match the product description, there is one minus, strong, not Nice smell of PVA glue, well, the whole product is excellent, I recommend
L***z –
ok good
R***r –
Su Per
A***o –
Though it would be made from hard silicone to be more resistant. I don’t think it will last long.
R***r –
I received the order, everything is in order. Thank you!
E***o –
172R is fine, big enough for medium dogs. There is a smell, but I think it will fade
E***a –
Good quality!)
T***a –
All as in the photo.
C***g –
Have not tryed it yet but seem ok
L***a –
Nice one
N***n –
A good disk, big enough. For average dog norms…