Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Funny toy, the dog really liked. But for a very long time.
Smaller then I expected but it’s ok
Pas reçu Remboursement
Super!!; the dog is happy!!
nice . the dog like it
Long delivery. the toy is good, grunts naturally.
There was a parcel for a long time. Not cooled down
Before Ryazan went very long, longer than two months, but eventually came.
Great toy for our York. He liked it very much
Normal toy. When you press funny sound
In appearance a good toy. made normally of quite dense rubber. the dog did not give more: for how long I can not judge. of the minuses: Very long delivery
Cool. delivery three weeks to Pavlodar.
Toy for puppies of small breeds, my 9-month-old pitbull toys were enough for half an hour)))
Good dog toy
Ok toy but not very durable for my killer Pinscher.
Corresponds to the description
Everything’s fine. Funny chicken
Very small thought that it would be more)
Didn’t come… Returned money
It’s normal. until Peter 15 days. the dog broke in one day.
Delivery came within two months. Everything is fine.
Very cool! The dog likes it.
Many thanks, the dog is delighted, a toy of good quality.
My baby has already torn off everything that you can from this chicken)
All as in the description. The dog took 5 minutes and the chicken was gone. Package was a month
Funny, really thought that there would be a little more in size.
Glittered four female tail oil Jade
I thought it would be more size, but I liked it so much)))
Toy very good dog liked