Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***n –
Simpotichno but the cat does not want to come in
I***l –
Mi gato solo verlo ha entrado dentro. De tamaño le queda un poco justo porqué es un gato grande (6Kg), pero se mete igual. Gracias por el pez de regalo aunque a mi gato no le gusta (eso depende del gusto de cada gato). Ha tardado 7 semanas en llegar a España, aunque no sé si el atraso es por la situación de coronavirus.
Customer –
Cat liked
Customer –
Exactly like the description, my cats love it and it came with a gift (a toy fish) Arrived to Chile in almost two weeks or maybe less Totally recommended
O***v –
Great House, delivery month, as a gift put a fish, a cat like both
I***i –
Cat really liked the house and the fish
A***a –
All quickly, thanks for the gift of the fish, the cat is delighted.
E***a –
Came in folded and until Spread
A***a –
I liked the house, went quickly, tracked, as a gift a fish, a cat’s fish immediately appreciated, but in the House a week later came, Ito accidentally, because I removed the mattress, I don’t know what he didn’t like.
Customer –
Отличное качество,быстрая доставка. Наш питомец счастлив.Спасибо за подарок( рыбку).
M***v –
Домик хороший, кошка постоянно в нем находится спиь, с рыбкой игрушкой не играет вообще, а домик нравится.
C***a –
la livraison était trop long mais je suis satisfaite de l’article
A***r –
exatamente como na foto. produto de ótimo acabamento e ainda veio com brinde que meus gatos amaram
I***A –
Super!!!! Seller thanks! And the House and the fish are excellent!
S***a –
The House is good. Cat liked it. A gift-fish was not
T***a –
хороший товар, очень качественный мягкий и удобный, размер кошке подошел.
R***r –
котодетки очень рады и счастливы подаркам! все супер! рекомендую!
R***r –
Nice house. Cat liked it. Shipping fast. Seller recommend.
N***a –
Превосходно! Мягкие, пушистые, по размеру даже больше, чем ожидала. Коты пока не оценили: ходят рядом, нюхают. Я запах не чувствую. Пока коты наслаждаются шедшей в подарок рыбой (тканевая игрушка с кошачьей мятой). Чуть не подрались из-за этой рыбы.)))) Мейн-кун в домик точно не поместится, а второй кот (не знаю какой породы, но мелкий) войдет легко.
V***k –
Great House! The largest is placed and a large kitty and a small kitten. Looks cool.
A***a –
realny great produkt, cat was so excited
K***a –
Chic House and cat happy
J***o –
I bought the size 36*36*40. For a one-year-old cat weighing 4 kg, this size is suitable. As a gift fish, I really liked the cat :). The smell was not strong
V***e –
grazi buda aciu uz dovanele
Customer –
Super produit !
A***a –
Cool House, came on time. But I think it’s too small, I have a cat more than average (about 6 kg), it does not fall down there. And if you take a larger size, then the House will be quite huge, there is no golden middle. While not particularly lying, maybe a little sit, but does not sleep Fish Fire, thank you
N***o –
Super! Exactly like the picture!
O***o –
The product corresponds to the description. The purchase is satisfied, the cat is very pleased that you can see from the photo. Thank you for the gift! My recommendations. 5 *****
V***o –
Delivered to Kyiv Ukraine in about 1 month which is good. Quality is very good and colors and design just exactly as on photos. Really like the product and recommend it a lot!
H***a –
домик супер, продавец положил игрушку рыбку. Котам очень нравится
S***s –
Such describes the very good product
T***a –
Nice house. Fast delivery, straight to the door. The hanging ball sagged 10 min, then was torn off. 🙂 The pillow is removed.
B***a –
Very beautiful, cat loved more fish home KK but it gets used
G***a –
The order came very quickly to Bashkiria: paid on March 8 came on March 19. Fully corresponds to the description. On arrival washed in the car: the form did not lose, only in one place Spread a small seam, the photo is visible. Was in the package. And the bonus got a fish) the cat liked the toy pomponchik.
N***a –
They’re super pretty and my cats loved them
A***a –
Very high quality house!
R***v –
товар хороший
A***a –
Очень довольны покупкой!
J***r –
Супер, как всегда заказываю уже второй раз!
M***y –
Small (but I choose wrong). Very pretty.
S***a –
, Took but arrived, is foam, came a fish toast. But the cat or there… Prefer the sofa. KKKKK
G***m –
I am extremely satisfied. Tha package arrived to Germany very quickly, in 16 days which is very impressive especially during Corona outbreak. My cat recognized its new lair immediately. Also we received a very cute little surprise from the store – a hand-long realistic fishy. I liked it very much and wanted to keep it for myself but it was also claimed by my little beast very quickly.
A***v –
Normal house. Soft, pleasant. My average size cat moved there without problems. Bra size L.
M***l –
La commande a étais très vite à arriver je suis très contante merci au vendeur , mon chat aussi a l’air d’être contante 🙂 thnx
V***v –
The material is very soft, everything came intact.
S***s –
Отличный дом! Качественный. Кошке понравился
G***a –
Супер домик. Качество хорошее. Самая быстрая доставка, за 5 лет заказов на “алике” в Архангельск ровно за неделю. Я рада! Мой котэ рад! Спасибо продавцу!!!
V***a –
домик понравился, есть небольшой запах. спасибо за подарок в виде рыбки
I***. –
The booth is incomparable, and the gift is just super, the cat appreciated the fish, I recommend for your favorite pets.
Y***a –
Шикарный домик просто, котик действительно спит в нем, вау
M***a –
Beautiful the little house as it is in the photo also came a little gift for my kitten a toy fish, thank you very much
Customer –
Домик очень хороший, качественно сшит. Но он для мерзляк… Пока товар ехал, кошка выросла, привыкла спать где попало и на хорошо проветриваемых местах. Ей в нем нравится, но больше 5 минут она там не находится, вылезает, потому что жарко там.
K***k –
the cat bed is soft, warm and spacious. My cat is very happy. the store was very prompt and courteous in the after sales.
S***s –
Fast shipping, great product
V***a –
Delivery to Russia Yakutsk took 10 days. The house is super soft, spacious, does not smell. As a gift Karas, Ryuk is happy: 3 Thanks!
V***o –
This my 3rd order with this store and this house is super good quality, nice design, cats really like it. Delivery to Kyiv Ukraine took. about 20 days which is very fast. Product and seller are highly recommended!
O***a –
We all liked it very much. Thick and warm. We all fit. Came in for two weeks. Quality is good. Everything is fine. I recommend.
N***a –
Because of coronovirus, did not send a month, but after sending it came in a week, a nice house, but the cat did not show interest. Thank you for the gift.
K***a –
Well done house… Washed into the manual, but the smell was not pleasant from it was not… the only negative, that the pillow is sewn with white threads and this is visible, but I can fix it, the house itself is large, up to a year the cat will go and he will freely be able to sleep in a collapse) our cat will only have us at the end of May, he is two months old only) later I will add a review.
B***S –
No bad smell, cat is happy with his new house. We didnt get the fish 😛
O***v –
Good! Immediately washed as came. And the fat cat, and the cat really liked the house, climb and sleep there.
M***e –
Nuotraukoje neišeina perteikti, neatrodo taip gerai, kaip yra ištikrųjų. Tikrai kokybiškas namukas ir gražus 🙂
N***i –
5*****
T***a –
До Москвы за 10 дней. Очень быстро. Отслеживалась. Домик мне очень понравился,коту думаю тоже понравится.Рыбка в подарок.Спасибо большое.
B***h –
Quality is excellent! And many thanks for the gift!! Rabbit oigel) delivery fast
Customer –
Amazing! Super soft. Sizes are spot on. The gift is really cute and its all full on amazing buy. Recommend from me (also shipping was quick!)
R***r –
Very cool soft house! I did not even expect that it will be so big for such a price! Thank you for the gift-soft fish! 🙂
L***a –
Домик очень классный , помещается два 5-им килограммовых кота , на фото помяли коты)) в подарок положили рыбку , котики очень рады !)) рекомендую
I***a –
The cat is delighted! Thank you! Definitely recommend!!!
L***a –
Quality. Seals liked the house)) and the gift too
S***i –
I am satisfied with my purchase.
V***o –
Домик шикарный.Пошит отлично.Внутри подушечка,которую можно стирать.
M***i –
Very good, my cat loves it
Customer –
Article in good condition, as indicated in the photo, at the moment you see it rare, he misses the box I made him with a vest, I had to put the little blanket in the box, let’s hope it doesn’t reject it, but the product looks good or, Catnip fish doesn’t draw much attention to it, it is not good for all cats as each cat is different like people
E***e –
Product good House chose the biggest cat satisfied with the fish plays to everyone recommend
Y***v –
Excellent quality
Customer –
Домик коту понравился
G***z –
I loved it. Very good material and my cats love her. Size L is just perfect for a very large cat.
E***a –
I delay a little over a month, good material, broad. Seller sent gifts, two stuffed fish
E***v –
Koteykam realmente gostei da excelente qualidade da casa + legal brinquedo peixe-como um presente! O vendedor é muito educado e sempre em contato! EU recomendo com as duas mãos
N***n –
The house is large, the cat liked. Only long shipping.
Y***a –
Beautiful house! Kote liked)
Y***O –
Quality Shcha such money norms. The cat is happy. The first night from the fish did not suck
M***a –
It’s very pretty.
A***k –
The cat is happy. Inside is a cool soft pillow. Went parcel month
Customer –
Ну очень хороший домик!!!!Качество на 100.Мягкая подушечка в нутри. Плюс игрушка рыбка-котику понравилась.Спасибо большое!!!
V***a –
A good house, initially there was a smell, but then when the cat went out there) and just sits there and sleeps) from the fish delight straight No. Came quickly to Crimea, about 3 weeks
S*** –
Very well kitty is happy
A***o –
The house liked the cat, a gift fish bomb))) came to a new post office