Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super, she’s delighted
The parcel was tracked. The couch is soft, the diameter I certainly got hot, it was possible and less)) the cat bypasses when I try to plant there, it runs in horror, I hope it will change. In general, the goods are satisfied
Delivery quickly, packed well. Seller five stars!
super soft and fluffy! fast delivery! 2 week!
To SPB quickly, the cot is super, very large, took for two seals. The youngest immediately admired and slept. Thank you, I recommend.
Delivery fast. Very soft thing. Our Малыха drowned) 40 cm
Very fluffy, my cat dont loves the material, but with a towel works great
Excellent ! Very nice product. Very good quality. Soft, fluffy and very nice design. Dogs and me are very happy
My dog loves it and will not leave his new bed unless he we give him treats! He does not even let us move it because be loves it so much!
The couch is very cozy, the dog likes)
My baby liked it from the first moment, and this is the most important thing. Soft, pleasant to the touch loungers. Thank you. I recommend
Thank you!! My cat have to get used to his bed’ very happy!!
Cat is very satisfied)
Cat 5 kg, diameter 70. cat like.
Edi loves it
Super! I took two, more for a cat and smaller for a Spitz! The cat did not appreciate its couch, and the dog really liked more, the one that for the cat was!!!) they are so soft!!! Just class
Very cute and fluffy, cat loves it
That’s just what I wanted.
The cat is delighted. It’s his new bed. He doesn’t leave him anymore, he loves him. To buy with your eyes closed
Thank you very much for the goods! I ordered 11.11 to Novosibirsk in 10 days. The package is not damaged, everything corresponds to the description.
Love is beautiful, my cat likes, it is very soft and big
Very soft and very big! I think all my fur babies will fit! 3 cats and an Australian Silky terrier. Thank you!
The size was a bit too small for my 12 lbs cat. But the quality was superb and the item arrived timely. Thank you.
Our Kitty really likes.
The cat really likes. Quality is good, corresponds to oapishania. Delivery on time.
Thank you! Good quality!
Mon chat n’a pas l’air fan pour l’instant. Il n’a pas mis une pate dessus. On va voir avec le temps Conforme au descriptif en tout cas
Cool couch! I recommend!