Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received quickly. This dog toy is as on description it is a gift.
Only found the ball hard and great for small dog.
dog loves it
Excellent Product arrived muchooo earlier than expected, matches the description
Great toy! Suction cup works best if you get it a little wet first. Definitely recommend.
Great product quality! It’s very tough and sticks well to the ground.
100% reliable and attentive.
Cool toy, high-quality, it is better to stick on the tile, holds very firmly! No smell. I recommend
My dog love it!
Really durable working well, but too big for my dog
Item consistent with the description, solid material, pretty Duze, suitable for dogs medium breed
Everything came perfectly, the main thing is not long
Good Toy, happy and dog and cat
An ideal dog toy for medium dogs. Although it puts up to 18kg and my bitch weighs 17, and can with it, the suction cup takes off, but I figured it out since she’s very strong and musculated. The rubber material is very tough and also the rope. Although she can’t play alone she’s loved it for people to play with her, plus he’s doing great since the pull game loves to strengthen his jaw. I recommend it, although if your dog is very musculated he will not be able to play alone even though he does not exceed 18 kg.
The quality of the toy is excellent. Took for Erdel. The suction cup can withstand a maximum of 1 minute not very active overflows, then peel off. Sculpted on laminate and linoleum. If the dog pulls intensively, the sucker flies off in 7-14 seconds. The dog really likes it.
The toy came quickly. For dachshund the ball is big. The suction cup sticks only to a smooth surface.
The product very well but my pomerania El cabroncete can take away the suction cup jajajaj
Excellent my dog is happy
Cool toy, but our dog did not understand and instead of pulling-gnawing it))
The product is excellent, odorless, sobaken was satisfied)
Everything is good
Quality is good, but my dog is not very interested
Just like the picture. Strong and sticks well to the floor
the item camed wet
Very good one !
Very cool toy
Shipping super fast! Toy quality, dog interested! I recommend
It’s clean and made of good silicone.
Sucks tight. good quality!
received quickly. dogs are confused by it but as long as you push the suction cup right, it holds very well. very durable and easily interchangeable parts if need be
Fast delivery and well made
the ball is real hard and the suction cup didint work very well the rop was destroyed in 3 mins by my dog