Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I missed the mask, I got a part back, but I had to find a solution
Item came broken,
Funny. The son is delighted
For 4 years great
Perfect for my son of 4 years
The product arrive in one month, all very well good quality
Nicely, as the picture
Very good! Compliant
its perfect, i ordered a M for a 5 years old kid
The suit is good. But it is better to take on a larger size.
Very good very happy
My son has loved
LASTED CALLED 6 WEEKS BUT GOT HIM RECEIVED AND HE LOOKS TOP OFF
Batdzo good quality, son of very satisfied
Good quality, highly recommend.
The face came broken down the side, I could hit it, and my son is delighted.
Arrived too late
Cool suit his…
Suit Super, son happy
Item prishol as always everything is good quality.
Very nice nice in the details…
Everything fits the image and size
Very cool costume, carefully uszyty. Only pretty long standby time
Super suit. Delivery month. Size fit
Well received normal quality
Good product, exact size, book with mask, child super Happy
the product didn’t arrive . I got a refund .
The costume is very nice, the mask too but it came crashing into the area of the nose. Delivery was delayed, I received the shipment after 2 months. Overall rating satisfied!
Super. Delivery long ruined the New Year.
They have improved it with regard to the photos; it now brings zipper instead of Velcro.
Great suit, but the mask came broken, melted.
All very well.
arrived in one month, order 14.1. came 6.2., costume is great and is suitable for 5 years old child. everything is fine and the mask is not damaged.
Good the costume, arrived in advance. Thank You
Super pimp and quality nice, my son is happy!!!
Good costume for your money
The smallest size for 3,5 years for growth turned out, thanks all super!
Autentic, quality nice.
Quality unbeatable price. The costume is very good and matches the description of the ad. Happy with the purchase though it took longer than expected.