Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
очень хорошая заказала на 50см ей очень нравится даже не даёт трогать лежанку.
The product is really good, our dog like it very much
Fast delivery and beautiful thing.
Good inside and tidy
Very long shipping and small confirmation time, I missed and dispute time left. Tried to write to the store, but did not answer. Thank you for coming. The package came torn, but nothing was hurt, fortunately. The bed is plump. And… The cat did not like it, although we have a similar hairy Plaid in which he is happy to sleep.
Well in description.
Charlie is there super happy with it, and if there are dogs come to visit crawling did also in the basket, hihihi
Very long waited on the hondenmandjes
She is already in it-great product. Item took a long time to reach me and no communication with the store. would purchase again. Thanks
Material quality, but much smaller than you imagine, my mistake not checking measurements, alert to description and measurements of each size
Well received! It is just not enough moltone at the bottom .. with a cover and more it’s good.
kvalitní zboří, všem doporučuji
Unsere Hunde lieben es! Es könnte etwas mehr Füllmaterial verwendet werden. Sonst alles perfekt. Danke!
My little dog there is quite happy with it!
Color is slightly lighter than in the picture, but for me not disruptive
All great, the dark gray color is a bluish, but nothing very striking. Very good quality and speed.
Excellent soft corner, recommend
Wow! My dog is delighted! Take it will not regret! Delivery mega fast! The store is well done!
Great pillow, my cat refuse to get out of it.
So fluffy !!!
60 cm. Pile at first fell a little.
All is super, delivery is very fast
It’s the first time I get something in less than a week! Absolute fast
On the way to Arkhangelsk 47 days. After all the peremarkirovok, the combination of parcels and other “optimizations” all came to an end. Packaging seemed too small-but the couch was packed specifically :))) quality-quite decent, our chiham quite liked. Seller-thank you!
Excellent quality, I recommend.
Description corresponds, very warm.
It’s really nice. Good size. My cat won’t go in it, lol. Maybe someday…
Very nice! We bought to the cat but our dog use it, she loves it. 🙂
Gera kokybė, greitas pristatymas
Mooi en lekker zacht! Hondje is er blij mee.
The dog really liked
Nice bed. I liked my Chihuahua.
Mon chat adore !! Reçu en 2 semaines
I ordered for a cat, after unpacking the cat instantly fell asleep, I’m as pleased with the quality as possible
It was a month. Quality is good, very fluffy and big. Liked
Happy with the little beds of animals, as is put in the ad. Comfortable and toasty for Cats… came to schedule…
I am positively surprised, pet bed wyglada great and little dog is satisfied
Pas assez de rembourage the mon goût more Toutou the Adorée elle est tout le temps dedans
muy bonita y confortable,mi perrito le encanto
Very good product. Just as expected. Very good store. Recommended
Basket for my new kitten, dog with them away because so cute and soft
More search beautiful than the picture!!
Very cute. Also like to Cat.
Super, all Ok!
Prima mand, erg blij mee. Snel binnengekomen. Bedoeld voor onze kittens, is wel iets groter dan verwacht. Achteraf had ik beter een XS kunnen nemen voor een kat. Maar nu kunnen ze er makkelijk samen in (maat S).
top il adore
Cool. He liked it.
parfait, je recommande le site et surtout je recommande le suivi de cette commande car j’ai passé cette commande le 24 02.2020 et nous sommes le 07.03.2020 , j’ai pu suivre ma commande à distance jusqu’à sa réception ce jour, je remercie ALIEXPRESS pour cette première commande, je recommande bien évidement le site et le sérieux merci et à bientôt pour une 3 eme commande
Satisfied) the quality is very good)) the dog is not yet delighted, it does not get on the sole, afraid)) but will get used)
Our cat is very happy with the basket
the are sooo nice
Good quality. Fast Delivery
The best bed in the world. And 2 dogs and cats love most of all other loungers. I’m taking 4U already. It comes in a vacuum, so you need to open and carefully shake and beat, so that took the right form-with the sides
perfect dog bed. smooth and comfy
Product is fine, but it took over two months!!!! That’s even for AE a long time 🙁
Ordered 30/3, received 20/4. I was undecisive about the size so I ordered 40 and 50 cm. This 40cm size is okay to sleep in, but I think 50 cm is more comfortable for my pomaranian to play in and sleep with his arms and legs wide open. Quality is perfect and its very very comfy! Color is exactly like in the picture. Highly recommend this product!
perfect ordered already 6 baskets and will order more in the future
It’s okay, but the cat does not sleep
Месяц до Москвы . Лежанка хороша! Спасибо продавцу.
Will I put Star 4 pq has come too late But the product is as ordered.
Amazing price! Soft but don’t expect it to be So filled and full…
The product corresponds to the description. Delivery almost 2 months. I recommend the product.
He loved it!!!! Relaxes them much. Very comfortable and pleasant!!!!!! Recommend! 50 cm cat adult perfect!
Very cool, no smell, large, soft, color match
arrivé dans un emballage sous vide je vais le mettre à laver je reviens mettre un commentaire dès que c’est fait il est très très doux et moelleux il me reste à voir si ma petite Mimine l’aime
The parcel reached Moscow in 2 weeks. Soft, came приплюснутая, but if you beat, the shape becomes lush. The smell was present, but weak, weathered quickly
Doggie likes it very much , good quality , value for money , fast delivery
Dovgo went, ale Duge was similar.
Beautiful, super soft, missing some padding in the fund, But is padded easily, arrived in less than 15 days, delighted
Mon chat adore
Krasny and makucky: D
article identique a la photo rien a redire
Cool bed, came quickly. Thank you
Très jolie qualité correspond aux photos
good item for the small dog
My cat find it scary, discarded money
Received in 10j top. Good com. I recommend
It’s very soft and too soft. It’s very good, but I don’t know how dp will look from the first wash.