Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is super-fast for such small things-about 10 days)) it’s nice. The plate is soft, I do not think that for a long time enough JackRussell)) we will count, bought a toy
Excellent goods, the dog is happy)
Es bueno, pero la silicona es delgada, creo que se romperá pronto. Pedido realizado el 30/12, llega el 3/3
Nice color. Very soft. But very big for chihuahua. My dog plays with it as with a toy 🙂
Fácil de lavar y suave para mi mascota. Todo correcto.
До Кемерово шла 1,5 месяца. Год назад брала зелёную силикон был толще.
отличная.магкая.но большая для йорка
Все очень хорошо!
Thank you very much
Good but the spikes are made of really thin material and won’t survive very long cats or dogs teeth.
Malovata, for a long time will enough Sable))
I wish the silicone were a bit thicker or tougher. It’s a bit too easy for the cats to stick their face between the obstacles instead of using their paws to get the food.
Спасибо большое за ваш труд, миска для больших собак супер
Esperaba q fuese más duro, tendré que ver como le va a mi perro
Шла посылка 3 месяца в Норвегию. Сама тарелка в порядке.
the dog likes it
Быстро пришла, мягонькая, удобная) собачка ест намного медленней
Пришло за месяц до Владивостока. Довольно мягкая резина, но собака стала есть в 3 раза дольше. Это самое главное
интересная штучка. Мне понравилась. Рекомендую
забавная миска, довольно большая. в деле еще не опробована, немного пахнет резиной, поэтому пока на балконе. очень быстрая доставка
Too soft. The dog eats fast that with her, that without her.