Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***d –
It is of good quality, reliable solid, ahead of toutou grooming now!
Ù… *** Ø£ –
The brush is well constructed and sharp, good grip and meets what I need, the store sent quickly
S***r –
So frankly it works super hot j’en am very happy! Thank you again
K***r –
This product works great. My dog sheds so much and it helped in 2 brushes get all his under fur out. It is sturdy and good quality materials. Would highly recommend for anyone who has a dog they sheds fur.
E***n –
Item received in good condition. Highly recommended.
T***o –
Very good comb for my kiddies Thanks to the store
I***A –
I liked the comb and I liked the cat. Handle silicone, conveniently lies in the hand. Combs both wool and undercoat, without injury to the skin. My Kitty immediately blinked, she liked it. It is packed in an envelope with pupyrki and a simple cellophane bag.
Customer –
This Deshedding Comb is absolutely great! Really good, it’s the best thing ever if we mean deshedding comb for a dog. Definitely worth buying! My dog’s hair after maybe 5 minuts of brushing 🙂 Loads!
I***z –
The order arrived fast, I ‘ve tried my long-haired cat and it takes a lot of hair out of a loop, no pull. In the golden dog if he produces tucks, I’ll have to pass another comb before I untangle his hair and I didn’t throw him that much away. I recommend the store and product.
Ùƒ *** الصورة –
works great on removing loose and shedding dog fur… So much quicker than other brushes and easier to clean.
O***a –
Very quickly delivered! The comb clears the wool of a flinging dog of the Siberian Husky breed is just great
P***r –
Very good material. The hairs are removed with ease.
5 *** ص –
Excellent puhoderka, convenient to use and clean.
P***g –
Goods consistent with the description. All OK
K***o –
Just delight!!! I spent twice and that’s what happened in the photo.
J***s –
Just like I asked for exelent.
عميل –
Got it right, can trust.
T *** ر –
Just perfect. Ca walk too much effective from the 1st Brushing. My Bitch please let it be. Make small moves fast car if not hook and dog n’aime No. I recommend.
A***k –
Very fine perfect for me!