Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery in 15 days. My dog loves to play with them plus I put dog suckers in and he throws himself all afternoon playing with him. My dog is very happy. For small-medium dogs it’s very good. I have a chihuahua and it’s the ideal toy for the
Rubber is dense, we have a toy can last a week)) the dog does not tear the toys very much.
Corresponds to the description.
My bitches love it. They’re refillable and he spends hours playing with them.
The material is a soft plastic, my dog was very comfortable.
Long went this toy, but my dog loves it)) Thanks
Everything is fine, it came in a month
Excellent toys pogruzushki. Dogs are happy!
Dog really liked the toy,
Jack Russell terrier split two minutes
MY 25 LB PUPPY LOVES THIS!!
My Arabella (dog) was really happy
The goods received during. Corresponds to the description. The dog is happy. In a few days he took a small piece. The toy is relatively durable, I recommend.
Very good quality
The dog really likes, not very hard, the big dog will quickly eat, and the little one really likes, only it gnaws, massages the gums
perfect toy& zub cleaner for pes
The parcel came in less than a month. Little wand
high quality products, very fast shipping! will definitely come back for more. thank you!
The quality is nothing. But Corgi dealt with her in 2 hours
Very long shipping.
10 minutes with my pomapoo
Thank you very much for your package
order received but my dog doesnt likeit…
My labrador likes it but be carefull with young big dogs at they may tend to grab it where you are holding it.
the prodact is perfect, my dog is in love with it!
Seller OK, fast delivery, toys soft enough, we’ll see how they last.
Delivery to Rostov-on-Don three weeks. To be honest, I thought it would be a stick. Let’s see how the dog can handle it.
Thank you, great! The product corresponds to the description!!!
Perfect to play fetch with my toy poodle
Dog likes playing
Very good quality product, thank you
Excellent toy, but enough for 10 minutes, very soft, suitable only for small dogs)
Everything’s fine. 18 days to Moscow.
Very bright and beautiful toy. It came very quickly. Seller recommend
My little dogs have Addressing