Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***a –
Заказываю второй раз. Кот в восторге
L***k –
Классная рыба
K***a –
The fish is good. The cat played for ten minutes until the smell faded.
L***n –
Umnichki! Well done! Everything came! Everything is fine, thank you! I will order more and more!
I***a –
Доставка три недели. Игрушка прикольная!
A***a –
The fish is very good. The cat is delighted. Buy. Very good toy for your pet.
V***a –
коту понравидось оооочень!весь день играет с рыбкой!)
Customer –
Заказывала 2 штуки (своему и подружкиному), пришли очень быстро!Яркие,плотные,очень красивые!Но мой кот остался равнодушен,а подружкиному приглянулась рыбёха))),веселится и всех веселит!)))
Customer –
+
A***j –
Качество великолепно! Кошкам нравиться! Заказал ещё !!!!
N***a –
Cat really liked, I recommend the store
L***n –
Все пришло четко и быстро! Спасибо продавцу!
E***a –
Expected that the fish will be more, but cats appreciated and played
V***l –
Пришло достаточно быстро. Игрушка из бархатистого материала, внутри шуршит кошачья мята. Коты-вонючки не особо впечатлились, заберу себе, очень уж приятная рыбка 🙂
V***r –
класс
O***k –
Delivery less than a month, super, you would see how he played with it, jumped like a bouncer, recommend
M***a –
Excellent Toy, sewn qualitatively. The picture is clear. Soft.
T***P –
норм рыбка
N***a –
The fish is soft, something smells, the cat immediately began to play with it! Quality is good, no complaints and delivery is fast
T***a –
Кот не отдаёт, игрушка понравилась. Класс!!!
K***k –
My 2 cats like this toy. The minus is the waiting time- 3 months.
-***- –
Kitty is happy, the quality of the fish is excellent.
G***t –
Замовлення не прийшло, дуже шкода, але продавець повернув гроші, дякую.
L***n –
Good fish. Кисам like
F***n –
Super fish. No smell but cats very attracted. I’m very happy. Cats think even more. The main thing is that these fish pulled from the sofa and made at least somehow play)))) Let’s see how long it will be interesting. Intends to order more in the future. The price by the way was the lowest. Thank you for the goods.
F***n –
рыбки суперовые. без запаха но котов очень привлекло. я очень довольна. коты думаю ещё больше. главное что эти рыбки стянули из с дивана и заставили хоть как-то поиграться)))) посмотрим ещё на сколько долго будет интересна. намерена в дальнейшем заказывать ещё. цена кстати была самой низкой. спасибо за товар.
R***r –
The fish is cool, the cat is very satisfied!
I***v –
Corresponds to the description. Very similar to the real ones. Cats like it. I bought a few pieces, but most of all my cats like “ordinary” fish, like karasay.
S***a –
produkt zgodny z opisem. kot szczęśliwy. zamówione 28.01 A dostarczone 30.03.
M***Y –
Super Toy, cat minutes 20 from it did not leave))
Customer –
I have the wrong item received…
Customer –
PERFECT
Customer –
Заказчик доволен товаром, теперь это любимая игрушка))) спасибо вам большое за рыбку, товаром очень довольны!!!
V***h –
I walked for a long time, did not track. neither the cat nor the cat even approached the fish. Small.
S***v –
Thanks cat scared
V***o –
Delivery, month. quality norms., cat liked it.
R***r –
Quality is fine! I will order a large size. The store and I recommend it.
T***o –
смотрится очень живо, одному котику понравилось, но ему почти 17 и поэтому устал играть. восьмилетнему не очень, но он равнодушен ко всем игрушкам.
S***a –
The cat is happy. Plays, hugs the toy. Recommend. The toy itself is small.
Customer –
el producto es bonito lo que pasa que el gato lo ha hecho caso media hora después ya se ha cansado
T***o –
кошке нравится.
F***f –
my cat loves it
T***o –
Супер
T***a –
Thought it would be more
I***e –
The cat did not really like the fish.
K***m –
Кошка довольна. Посылка пришла быстро. Продавца рекомендую!
N***a –
Cool fish, like real. The cat is happy!
N***a –
With the store did not communicate, there was no need. Fish is just super! My cats like it.
Customer –
wszystko dobrze
A***a –
Всё отлично, мятой пахнут
T***k –
The fish is beautiful, smells mint. My cat is indifferent to her.
V***l –
The cat is delighted! Delivery before the term. I recommend the store!
N***a –
товар не пришел, но деньги вернули
U***a –
I judge the previous one-for 10 minutes of the game, it will not work further
N***n –
доставка быстрая.упаковано хорошо.игрушка классная кошку было не оторвать.продавца рекомендую
Customer –
Рыба суперская!Правда, кот остался к ней совершенно равнодушен)))Шла очень долгоооо!
F***f –
does what it needs to do….look like a fish
A***h –
Отличная игрушка для домашнего любимца. Рекомендую.
V***v –
The cat is delighted)
R***r –
спасибо котику понравилась игрушка.
K***a –
супер игрушечки, собакенам понравились !!!
N***a –
как живая
K***n –
Despite the long delivery, the fish is cool! Cat baldeet. Seller recommend.
O***n –
Good quality! My cat is pleased!
M***a –
So-So
A***a –
Отличные мятой пахнет
A***a –
It came quickly, did not track. Thank you To the store. Recommend