Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description, a cool nest for a cat. Soft imitation fur inside. Delivered to Moscow in less than two weeks
Everything was like in description. My cat was very happy.:)
Smaller key small cat or dog Chihuahua degree fit fat cat the 됌
Absolutely good quality but unfortunately my cat bigger than i tought 🙂
The goods are polula, not yet I apologize, only received, everything corresponds.
It came very quickly less than a month before the hub. the edges, corresponds to the description (as in the photo) The quality is normal, although the bottom is thin matter-shines through, it’s good that a soft cushion is available. In the case, my pet has not yet appreciated the lounger. Prodovets recommend.
The tissue lining the mattress is very soft to the touch, but is hooked to the cat’s nails. With only one month of use is full of Wireless run loose, even already has a hole. By else my cat loves this bed and looks very commode in it. As A curiosity, the party overhead does not want: If you cover the bed, the cat is going.
I am very satisfied, all as the pictures. Is very soft and warm, cat immediately stepped inside and do not want to go out. Recommend.
Soft fur hamburger, warm and cozy!
Super fast shipping. I thought that the cot is bigger, but the cat is quite fit and very satisfied. Shipped in normal package.
Very fast in house. Female Cat there is crazy about!
Good! For small cats! Long gone! No smell! Thank you.
The cat liked it, which is what matters
It seems small, but the cat is quite himself. Satisfied))
My cat love it!!!! She is the Canadian sphinxes 3,5kg, very small cat.
We are happy!!