Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***a –
All come, thank you
Y***s –
Nice toy. No smell, it came quickly.
M***a –
Good Toy, class!!!
E***n –
The parcel was without tracking, came quickly.
O***a –
Money returned
Customer –
All OK
R***s –
Ordinary rubber toy.
Y***a –
Excellent. pishchalka weakly holds
E***a –
The parcel came quickly, everything is neat. Corresponds to the description.
K***a –
Cool toy squeegee, dog is happy
A***a –
Good and small
B***h –
As in description
J***a –
Everything is fine. corresponds to the photo. delivery a month before Moscow.
N***h –
Favorite toy at the dog.
S***n –
received
G***r –
The toy is excellent, the quality is at an altitude. The dog often gnaws it, and although after three weeks the whistle it gnawed-the toy looks like a new one (4-5 photos). I recommend!
D***k –
The size is small, it came quickly.
S***h –
Cool squeaks, for a small dog is wonderful! Rubber, durable, odorless.
S***s –
Simpatiškas
K***a –
The goods did not come quickly, but normal. My zvergschnauzer managed in 5 minutes, even the Shepherd did not leave
E***a –
Thought the size is bigger, and so super
Customer –
I liked the toy. Soft. Squeaks. Thank you.
I***d –
perfect delivery, on time
L***h –
Great bone! I liked the dog, though he gnawed immediately the squeaker and apparently ate)) and so plays with joy. Fit Small dogs well in size.
R***a –
It came in a month, threw in a box
E***a –
All as in the description. but the dog does not want to play with it! there is a smell. delivery is fast!
A***y –
So yourself
M***n –
OK
A***h –
Good, but quickly torn (
Customer –
Our dog appreciated the gift)
R***r –
The toy came and received. I liked
O***a –
The parcel came to Tula for a month, the toys are very cute, small for puppies of small breeds is the most, but there is a smell I think weathered, my puppy York 2,5 months in delight, and happy for it. I recommend.
L***a –
The toy is good, it beeps perfectly, it was about a month, the dog liked it✨
V***o –
All OK
W***s –
This toy is so cute! It makes a little squeak once i press it. I’m sure my dog will love it!
P***m –
The product arrived in perfect condition but the dog is not impressed with it. She prefers the package it came in to the toy itself.
I***a –
Before St. Petersburg the goods reached in 2 months. The bone is cool, squeaks. But the dog with does not play
P***v –
Came to the mailbox. The pishchalka flew off in the first minute. And so, and without the squeaky dog liked. Chihuahua plays with pleasure. For such money is an excellent toy. Suitable only for small dogs.
E***a –
My dog toy fell to taste, like in the tent and all toys. The pishchalku pulled out immediately and ate, you need to somehow reglue them. In general, the goods are satisfied.
R***r –
All as in the picture, only in the first minute the dog uncovered it
L***a –
Cool bone, soft, only it will be necessary to ensure that the dog does not get the squeaker and did not eat it. It is very easy to get out of the bone. You can immediately get and remove.
H***a –
Little centimeters 7, the dog liked, only it seems to me that the squeak will pop out
A***v –
Excellent.
A***i –
Never arrived. But i have been returned the money
A***a –
Oooochen long gone, not tracked
Customer –
Very small size and soft rubber.
G***c –
Funny pishchalka. But the dog immediately chewed out this squeak
Customer –
Fine, I recommend
Customer –
In bogdansk came for 1,5 months, there are no complaints
A***a –
It took a very long time, managed to open a dispute. A toy with a squeegee, but when pressed, it just climbs out of the toy and the puppy can swallow a foreign object. We cleaned the food, and otherwise everything is fine
R***r –
Cute toy. Only my puppy button squeaking immediately chewed and chewed.
R***r –
Super
O***A –
Cool bone. The dog has not yet appreciated, from delight did not jump. If so, then on the teeth. Soft with a whistle)).
N***a –
Dog liked
M***a –
Very fast shipping. For a puppy of a small breed is excellent!
L***b –
thank you.
A***a –
The bone is small, the puppy ate immediately somehow pulled out, in time took.
E***a –
All as in the description.
A***v –
A beautiful toy for small breeds. There’s almost no smell. With pishalka
Customer –
Everything came safe and sound, though the delivery is long and so everything is fine.
Customer –
The goods did not come