Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***a –
лежаночка хорошая, брала для чихуахуа и для кота(51*34), для кота надо побольше. Качество хорошее, на ощупь приятное.с продавцом не общалась.
T***a –
The parcel came quickly. Plaid soft, beautiful. Thank you.
A***K –
Goods consistent with the description shipment dotarła in 21 days
L***. –
I ‘ve been walking for a long time. The photo of the store looks thicker.
F***m –
Very soft and pleasant to the touch. There was no unpleasant smell, the threads stick out anywhere. It was about three weeks.
S***a –
Very fast shipping! Good quailty!
A***k –
iets te groot voor onze bench maar niet erg.
T***a –
Funny thing, came quickly
D***s –
Very good! Soft material, good size, my dogs like it
W***k –
All OK. Recommend
F***r –
I love it! My pet loves it too! It’s really soft and has enough thickness to it that I believe if taken cared of will last a long time
E***a –
Soft and pleasant couch, like a couch. Cat liked it.
A***a –
I got this article still not received! I want my money back!
A***v –
Получил, качество хорошее, запаха нет. Тоньше чем ожидал (как стеганное одеяло).
S***r –
Good…
R***n –
arrived quickly, great
H***v –
My dog love this fleece..
E***g –
Очень бысирая доставка, очень плюшво и хорошее качество
R***r –
Хороший товар
E***L –
Parfait !!
A***s –
Had S ordered not good to size looked so too small but really super nice and soft genuine TOP go the good size order hihi
E***r –
Very happy! It won’t take more than 2 weeks from the order date! Size is good as in description and material is thick! The very kind store! Fully recommended and I will order more when I need another!
S***i –
Офигенный
P***p –
The quality is excellent. No smell. Soft. The only negative-it was almost two months, but I did not hurry. Rugs super, I recommend.
C***a –
The size is perfect for a Mini Pincher, very soft and pretty, padded. I would certainly repeat.
K***l –
Супер
N***a –
коврик мягкий,но кот пока не ложится почему то
M***. –
Товар не пришёл в срок открыла спор,деньги вернули.А через 2 дня пришёл товар.Как можно вернуть деньги продавцу ?
L***a –
Cute soft mat. Slightly thinner than I expected, but not critical)
Customer –
sehr zufrieden
T***a –
The order came for 15 days. Very soft fluffy mat. I order 2 times. Thank you store
F***e –
The real sizes are smaller than shown.
Y***g –
Fast shipping! I will buy more products in the future!
C***l –
very thick. can be used as a bed too..keep them warm…. from the cold floor
N***t –
Super soft
K***t –
Jó.
Customer –
Soft, pleasant material
I***z –
my cats love it
S***g –
Beautiful beach dress
I***a –
очень быстрая доставка, спасибо продавцу. хорошая подстилка для кошки, мягкая,но не очень толстая как кажется на рисунке.
J***a –
Очень мягкий коврик, мне понравился, спасибо большое!
N***a –
Cool plaid, delivery super-fast
V***P –
Very good bedding for animals, very soft
T***u –
It’s perfect.
M***m –
Beautiful!
A***o –
The blanket is very good. But the packaging is not very. .. In 1 black package. It broke and the blanket came very dirty and wet. 5 Stars put in advance, and so it would be worth to reduce only because of the package. To the blanket itself no claims
N***s –
Soft and fluffy, my cats love it
T***w –
Prachtig en meteen goedgekeurd door de poes
C***e –
Very soft, not very thin so i like it.
C***T –
perfect
I***o –
The bed is very crashy
C***n –
lindo
S***a –
Товар хороший, был доставлен в Москву в течении месяца. Продавца рекомендую.
L***C –
Small thick blanket. My puppy is delighted. Thank you!
E***a –
It came fast enough. Track tracking.
S***a –
плед хорошего качества. Моя Чапа его сразу полюбила. Доставка быстрая.
D***d –
Лежанка хорошая. Тоньше, чем я думала. Очень лёгкая. Пользуемся. С продавцом не общалась. Доставка быстрая. Трек отслеживался.
U***f –
Very soft, the cat likes it, not sure how it will wash but for now it’s good.
5***r –
The order came very quickly in 9 days from China. Very satisfied with the speed of delivery and the main quality. My grade is 5!
Customer –
Excellent product the dog loves it very much
I***o –
Excellent mat, everything is fine
F***U –
Good blanket, shipping very fast! Thanks you!
A***n –
Lovely warm and soft blankie. doggies are happy with it
A***a –
Very fast delivery, cats delighted))) thanks to the store!
W***z –
Great product, very soft and comfortable. My dog loves it.
K***s –
Super soft
A***h –
Super mon chat l’adore
J***f –
Very fast shipping and good item! Thanks!
M***Z –
Perfecta. Relación calidad precio insuperable
M***a –
Vypadá krásně, měkká and příjemná for dotek.
Customer –
Everything is fine, thank you. The blanket can be put where it is. Soft, synthetic. But it doesn’t beat. Cat likes it.
G***g –
thk
K***o –
genial , es la segunda que compro y muy contento ha tardado un poco mas de la cuenta , pero en estas fechas es lo normal , lo recomiendo
Customer –
good
F***r –
Beautiful and soft! Not really thick, but that’s okay
Customer –
Товаром довольна, продавцу спасибо
Customer –
ok.
Y***a –
Very soft mat, the quality is super, the cat really liked, and I was satisfied, thank you very much! Delivery is necessary, I recommend for everything!
Customer –
Opis w pełni zgodny. Kocyk miękki, mięsisty.
Customer –
It’s fine, very comfortable and quality.
D***r –
Very beautiful, soft and squishy!! Beautiful, we are glad to!!
Customer –
Compliant product, fast delivery
Customer –
Super soft
C***o –
muy bonita
F***f –
Very soft, pleasant, the color matches the image. I liked everything. Thank you!
M***a –
Хороший
C***i –
Très bien, mes poilus adorent
M***D –
GOOD QUALITY THANKS