Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***r –
милый,теперь надо придумать как и где закрепить))))
R***a –
Muy buen material, me vino antes del tiempo,e encantó
M***a –
It’s huge! It’s come super fast. I’m gonna order another smaller one. Thank you.
K***a –
The fabric is dense, stitched well and the look of the carabiners is strong. Let’s see how it will be in fact.
J***a –
All as in the description. My cat did not appreciate
E***t –
la communication du vendeur et très a l’écoute et répond très rapidement . je suis ravie
K***a –
NICE！
N***a –
Delivery three weeks, the hammock is sewn well and durable in appearance. I took the largest L for Chinchilla according to reviews, but I think the size was smaller B was excellent, because it is huge. On the second photo folded in half compared to the hand
I***a –
. Шло в Марий Эл 1,5 месяца, не долго учитывая ситуацию с вирусом. Все качественное, все устроило.
B***n –
Wonderful. Thank you!
D***d –
It’s very nice and pretty
L***a –
Доставка полтора месяца, металлические крючки не отстёгиваются. Сам гамак мягкий и приятный на ощупь
A***o –
Same as the description but the strips are a little short and that makes it difficult to hang, good quality
T***o –
Made quite well, but for a cat weighing 4 kg is not enough
Ю***о –
We order the second time, because we decided that one little boys. Hammock top, recommend
D***n –
My cage is around 95 wide long and it is great for it 🙂
M***h –
Котейка доволен, даже спит в нем!
M***a –
Super, but the biggest and so is not too large
U***j –
Гамак для кошки хороший но еще не знаю где его повесить . Приехал во время .Продавца рекомендую .
G***a –
Very nicee!!!!
I***a –
Everything is super. Hammock for protein bought. For the cat is very small
M***f –
Well-made my pets are gonna love it.
I***a –
Fast delivery through Latvia. Kot appreciated.
L***a –
Product is as described and feels soft. Perfect size for my cat, as she is very small and it’s hard to find things that aren’t way too big for her. For reference she’s about 6 lbs.
C***z –
Buena calidad pero muy pequeño!! Compre talla s para un gato y es muy muy pequeño como para un hamster o erizo
Customer –
Zorka liked))) took the biggest.
R***K –
Отличный гамак, брали для домашней когтеточки. Единственный минус длина креплений, пришлось нарастить. Размер брали L, оптимальный, меньше не надо точно. С продавцом не общались. Пришли за 2.5 недели, что достаточно быстро!
S***e –
Good
Customer –
Our cat really liked it, it is all day in the hammock. Funny litter, that’s only all over the house climbed looking for somewhere to attach, and finally found.
R***r –
Очень милый и удобный, заказала размер L, на фото в гамаке котенок 2,5 месяца, видно, что подходит только для небольших кошек и котят, моя кошечка довольна, в нем тепло. Обмотали ножки стола ремешками два раза, чтобы лучше держался. Мех искусственный, легко будет стирать. Быстрая отправка, немного долгая доставка, но это из-за вируса и карантина в стране. Мы так ждали этот заказ, ожидания полностью оправданы, рекомендую товар и продавца!
Customer –
thanks you so much.. finally i received my item.. thanks again
D***d –
It’s okay.
Customer –
Good product and fast delivery
V***v –
The cat is happy.
A***a –
Гамак хорош! Спасибо. Все как в описании.
Customer –
Square non-rectangular. Quality is this so I believe very fine cotton. Optical military cutting occasion when the product during this product first just arrived. Leopard print reference this is poor. By the way we cat does for not having… Sadly…
D***a –
хороший товар, качественный
D***s –
super
D***a –
The size is like for guineapig i order it for my pigs.
V***a –
Very good! Thx 🙂