Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***n –
The pupper is really happy with it.
Customer –
Excellent
I***z –
Good quality toys, play with pleasure.
P***a –
great toy
Customer –
Great toy. Strong. Fast delivery to Germany! thanks!
I***i –
Everything corresponds to the description. The quality is excellent.
A***k –
Super only small
S***t –
Good quality, robust material. My dog loves it, and I don’t feel like he’ll be able to tear it apart. Nice size as well for my small but fierce Maltese puppy ☺️
L***n –
Good quality. Dog likes to go fetching for it.
N***r –
Super
A***l –
Good puppy toy
D***k –
Excellent Toy, arrived for a month, taking into account the virus, etc.
V***v –
A good toy, but I did not measure its size before ordering and thought that it would be more, but overall good
O***Y –
good
S***U –
Fast shipping. Thank you…
A***a –
Great quality, exactly as described
N***h –
The goods correspond. The goods came in 48 days. Each ball is separately packed. Very good. I recommend.
V***o –
My dog love to play with this ball, I already bought 2 of them. Ships really fast
R***a –
ok
P***m –
Super, all according to the description
A***n –
Toys are quality but you need to keep in mind that they are small in size that is for small dogs or puppies.
O*** –
Good one ! My dog love it
I***a –
The toy was very small, I thought it would be a little more.
O***a –
Great toy for a dog. She was very pleased. Now-this is her favorite toy. The quality is fine, the teeth can withstand, does not fluff 🙂
R***l –
Excellent Product, same as description, if it took a little while to get to chile
S*** –
I liked it, it’s just like in the picture, solo the strings that make up the ball are easily undone. I recommend it for small dogs.
C***n –
Exactly as the picture the dog has there very much lol note
H***r –
Great product- would recommend- fast shipping
J***a –
Still too small
Customer –
it came in 38 days to the Netherlands Nice toy for my puppy a bit small for a big dog
M***A –
Ok as described
S***y –
Mon chien adore
A***k –
Cool but it very small
Customer –
Good Toy!!!!!!
J***s –
Everything ok
M***a –
Looks fine, just like in the picture. Quality seems good.
Customer –
nice and good
D***v –
Three months on the way but the dog is happy
I***h –
A ball with a loop. The toy is not for large dogs, good only for puppies or for small breeds.
G***n –
Everything ok
V***s –
The product corresponds to the description
L***d –
Ostettiin pennuille ja hyvin näyttää kelpaavan.