Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***a –
ottimo
T***s –
comprei a 15/1 chegou a 31/01
Customer –
Very nice, unfortunately, the York and was too small, but West classmate the ucieszył.
D***k –
Kisya already jumped with happiness, thank you
B***a –
It took a long time but because of the situation it is understandable
L***i –
Hahaha I got it for my bf’s cat. I know my cat is thicc so I got the large size and it actually fit him. It’s pretty cute but he doesn’t like wearing it tho loll.
V***a –
Очень понравилась кофта, коту тоже )) шло конечно долго но ничего страшного)) все соответствует
Y***a –
Its small for 5kg cat.
M***n –
excelente calidad de tela, identico a la descripción
N***i –
Our Kotovsky is not enough, although they chose a large size)
Customer –
Very sting, but the sweater never came, the money was returned
R***o –
Quality and models are good, but my cat doesn’t like it, it doesn’t use it
Customer –
Ставлю 5 звезд за лояльность продавца, товар не пришел, продавец моментально вернул деньги
K***s –
Заказчик доволен. Доставка меньше месяца
I***d –
Ооочень долго шло. Даже зима закончилась
A***a –
Кот не очень доволен, но я довольна)). Кофта класс.
S***k –
Отличное соотношение цена качество
M***k –
To Czech Republic arriver after 3 weeks. The jacket is very lovely 🙂
E***a –
Unfortunately the goods did not come (((money returned
R***a –
Came, but very small
M***n –
Shipping was very fast, and the clothing is better than expected compared to what you paid, however my cats don’t like it and it makes them feel uncomfortable and walk weird
A***o –
Match the descriptions and pictures, very good product
R***r –
Понравилось очень качество , немного маловат , заказывали размер L . Но когда подстрижем будет как раз )))
A***a –
Nice quality. But next time I would size up
V***v –
M Ordered the Cat 3 kg slightly small
P***z –
Son perfectos muchísimas gracias, recomendado
Customer –
Ótima qualidade
A***s –
Excelente producto y perfecto para mí mascota
Customer –
ok
Customer –
Super quality
D*** –
The size is very small, but the quality is good
R***r –
Super fast delivery 18 days before Barnaul. Quality at 5 +. Very warm. Cat 3 months a little bit too big size XS.
E***a –
Nice blouse
A***o –
Товар пришел за 4 недели, бросили в почтовый ящик. Трэк не отслеживался, до момента получения на сайте висела информация “хранение в сортировочном центре”.Сегодня утром уже написала гневное сообщение продавцу, а вечером в ящике обнаружила посылку. Сама кофточка мне понравилась, внутри мягкая. Возможно, коротковата. Кошке 2,5 г, весит около 3 кг.
M***z –
We like it
U***r –
Sizing may be a bit off, but it’s still super cute
Customer –
fast delivery trustfull company
A***z –
Satisfied.
R***r –
все подошло
M***a –
Кошке 1,5 года. Взяли размер М , маловат. Посылка шла месяц. Качество классное
O***n –
do nice but size is small a little bit
G***g –
The size is still a little too small for cats, but it looks cute. Quality is good, yet not used to.
Customer –
Very good
D***a –
для котяры трех лет L в самый раз. хорошее качество
A***a –
Good, soft. All seams are processed.
S***a –
Хорошая и теплая кофточка,на 4 месяца щенку, вес 4,200 заказала размер S, понравилась, продавца рекомендую, большое спасибо!!!
N***a –
Norms but very small, on the cat 2 kg did not get
Customer –
Качество шикарное, рекомендую
N***u –
It is a bit small but my cat looks cute . Great for his instagram page: #AmberTheSunShine
Customer –
Cute, little bit small for my cats. They didn’t appreciate it, and they don’t feel comfortable wearing it
Z***z –
Sweater super, I advise. 10 stars
M***u –
Good day! Goods received))) cat is not happy, strike the .. sitting in the same place)) bought to walk in the winter. Size L fit in size for Persian cat, but it was even more order)) blouse is very warm.
F***v –
Good stuff. There is no hole. I advise you to buy the product.
L***a –
On a slender Devon Rex weighing 3.100 size L is perfect. Quality is good both outside and inside out. Only the cat in it is uncomfortable. Have to learn how to))
L***s –
Loved, came the right size and in good condition, recommend!
G***d –
superbe !
E***v –
Норм
E***a –
Cat happy
V***v –
Delivery to Odessa Oblast 1, 5 months. Our cat really liked it, but the cat of parents was afraid, but I think it will get used to it. Quality is good
R***k –
Everything is cool, the size approached
M***a –
Good fabric sewing nicely sealed. Delighted with the product.
Customer –
размер L мал на обычного кота. не толстый
Customer –
Love it !
E***a –
Очень симпатичная, на ощупь приятная
V***a –
Nice jacket) true for my dog a little high, but think grow up
I***e –
Great quality just as in the pic, took a bit to arrive but the store was in contact with me all the time to answer all my questions and to increase the insurance time
T***y –
Fast shipping good quality
S***d –
Качество хорошее, доставка быстрая
V***l –
The jacket is good, but not enough
Y***a –
Cool sweater, koshara appreciated) true, a bit too big was-the sleeves had to be tucked)
L***a –
A good blouse, drove less than a month, the seams are all even, even the threads do not stick out anywhere. Inside the jacket is soft, I do not know what to call it. Not fleece probably, XS-) fleecy. For such a price in general fire.) The size approached, chose the size grid and just in case the reviews still polished that the people at whom they order. At us on the cat 2.7 kg size S came perfectly.
Customer –
Size L, 5 kg-dog weight, sweater sits perfectly.
A***r –
Stunning, soft, gentle, warm, beautiful blouse, as for the child. Took on the growth, the kitten is now 3 months old, but it is visible that with the size guessed, took Rose L, perfect for an adult cat of Scottish breed. Well holds on the legs, gently wrapped around the neck, so that the kitty does not get her feet, or did not get out at all. Growing baby, and add a photo. Neat on top, started inside. Fast shipment and delivery less than a month. I definitely recommend the product and the store
K***n –
я заказал L но он маленький не подошёл
*. –
Quality is acceptable.
S***a –
my boy is happy! very happy!
G***i –
Great!
A***a –
The blouse is very soft, pleasant to the touch. The cat really liked it. The only negative is that the throat is more. But its money blouse is definitely worth
E***a –
Sweater is very good quality, but alas, my cat it turned out to be small) and in general it apparently does not accept clothes on its beautiful wool
V***r –
Кофта для кошки. По глупости своей взяла маленький размер, думая, что сфинкс худой. А длину не учла. Кошке неудобно. Качество нравится, только ниточка одна торчит. Дошло за 4 недели.
A***v –
Good sweater is true for my mini York while bolshevat. Quality good take will not regret!
N***a –
both no possible wear for them