Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-15 Business days|
|Canada, Europe||10-15 Business days|
|Australia, New Zealand||10-20 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestofferes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, my cats love them!!
Balls are light, not soft, no smell, the cat is very satisfied!
Regular balls. Very long delivery
Thank you so much. Our kitten loves these balls so we wanted to get some extra.
nice, bit slow but it did arrive eventually.
We are very pleased with the quality and the quality of the product.
хорошее качество, без запаха
Wonderful balls, cat’s joy!
Ordered 14.12.2019, the parcel came to the Post Office in Novosibirsk on 22.01.2020. Not tracked, because. From Latvia went.
Long sent, but it’s clear because of the coronavirus. Balls are cool, thank you to the store.
Seller Thank you! Cat is happy)))
As described. 🙂
Cool, but went a long time. Cat like
Thank you all perfectly cat davolni
Спасибо все пришло в целости.
Good soft balls
Item received, cats really like to play, I recommend both the store and the goods
Great toy gor our cat Corresponds with the description. Thanks
reçu aujourd’hui les boule son au top
Заказ шел долго из-за проблем в Китае. Продавец не мог сразу отправить. Как только возобновились доставки отправка была выполнена сразу. В России заказ был доставлен сразу. Не смотря на проблемы рекомендую продавца. Игрушки кошечке понравились.
Delivery on time, everything is fine, I advise))
Ordered five balls all as in the description my sobaken is pleased to advise!
Balls are super. There are 5, only my cat rest wearing sheathed hihihi. Recommend and thank you.
balls are nice, arrived undamaged. Cat likes to play with them
Думал будут побольше размером. А так всё норм. Рекомендую
My very happy kittens, thank you!
Cool balls Came the goods very quickly about 2- 3 weeks to Almaty
Рекомендую, моя кошка с ними с удовольствием играется!!!
Excellent just didn’t expected too small lol
Perfect condition. Highly reccomended
Wonderful balls, cats are satisfied
The store was polite and friendly, but I received only part of the order, only small balls. Aliexpress has helped to recover part of the money for the order. The cat is happy to play with these toys. I advise you to buy more, because part will be immediately lost under your sofa))
Looks good. Recommend
доставка была долгой, но это связано с карантином, поэтому оценку не снижаю. мячики хорошие, у нас такие продаются за 50 руб. штука. однако мячики работают только с молодыми кошками, их можно гонять и носить в зубах. на фото следы от зубов. со старыми и толстыми кошками мячик не работает
Came in 68 days, without damage, the track is not tracked. The packaging was on the verge of rupture. For a long time waited, the tails are happy. Thank you.
I do not know what this is about, but our cat is playing exclusively with such balls. Koteyka is happy-approved, the difference with the already available did not notice, so-all superrr! Seller thanks!
In Krasnodar, the parcel came for 1.5 months. My cotawsi is happy. Thank you very much store! Recommend!
Доставка меньше месяца, заказываю не первый раз всё отлично, описание точное, мои хвостики довольны. Спасибо.
Funny balls, cats really like, in size-the most it. Fast delivery, to Moscow-3 weeks. I recommend, I liked it myself)))
Balls are light, the cat plays with pleasure!
My cats very greatful to you!
Good balls are tough enough, not just paralon
Отличные мячики дли котов. В меру твердые. Даже если наступил исходную форму восстановят.
buen tamaño y calidad
Мячики пришли. Очень яркие. 5 штук. Кот доволен.
The order took a very long time, but went. Cats aren’t really interested.
Balls correspond to the description. Came to the R. D in 18 days. I will still order. the store success and prosperity.
Now ace is a great cat playing
Everything is fine cat playing
Just like in the picture. It took so long to arrive
Shipping without tracking. Postman threw a bag of dark color through the fence) delivered in 46 days. Balls are small 35mm suitable only kitten. Balls of dense foam rubber with a light, not caustic smell of paint. Normal toys for a kitten.
хорошие мячики. кот доволен. рекомендую
Посылка пришла быстро. Если честно заказывала проверить, как в нынешней ситуации работает АлиЭксресс. Оказалось все работает отлично. Шарики супер – коту нравятся.
Am satisfied, the product is as described. Our cat is happy